1. Scope of Support
HanGlobal Support assists users with:
• Account access and login issues
• Transaction inquiries and status updates
• Card, transfer, and payment issues
• Account verification (KYC) support
• Technical issues related to the website
• General inquiries about our services
We do not provide support for third-party platforms or services outside HanGlobal.
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2. Support Channels
You may contact HanGlobal Support through the following channels:
• Email: support@hanglobal.org
• Website: https://hanglobal.org (Support/Contact page)
• Live Chat: Available on the website (if enabled)
For security reasons, sensitive information should not be shared via unsecured channels.
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3. Support Hours
• Operating Days: Monday to Friday
• Operating Hours: 9:00 AM – 5:00 PM (local time)
Requests received outside support hours will be addressed on the next business day.
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4. Response Time
We aim to respond within:
• 24–48 hours for general inquiries
• Up to 72 hours for complex or verification-related issues
Resolution times may vary depending on the nature of the request.
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5. User Responsibilities
To help us assist you efficiently, you agree to:
• Provide accurate and complete information
• Respond promptly to requests for additional details
• Maintain respectful communication with support staff
Abusive or threatening behavior may result in restricted support access.
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6. Account Verification and Security
For your protection:
• We may request identity verification before making account changes
• Support staff will never ask for your password or PIN
• Failure to verify ownership may limit our ability to assist
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7. Escalation of Issues
If your issue is not resolved satisfactorily, you may request escalation to a senior support representative. We will review and respond accordingly.
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8. Service Limitations
HanGlobal Support may be limited due to:
• System maintenance or upgrades
• Regulatory requirements
• Network or third-party service disruptions
We will make reasonable efforts to notify users of planned interruptions.
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9. Changes to This Support Policy
We may update this Support Policy from time to time. Changes will be posted on this page with an updated effective date.
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10. Contact Us
For support-related questions or assistance, contact us:
HanGlobal Bank
Website: https://hanglobal.org
Email: support@hanglobal.org
